Shipping & Returns Policy

1. Return Eligibility:
   • Products can be returned within 60 days from the date of purchase.
2. Return Process:
   • To initiate a return, please contact our customer service team within the 60-day period via email (support@birdiemakers.com) or phone (1-888-890-6885)
   • Please provide the following information when requesting a return:
     • Order number
     • Product name
     • Reason for return
3. Return shipping:
   • The customer is responsible for the cost of shipping the product back to us. We recommend using a trackable shipping method to ensure the safe return of the item.
   • Return address: Contact us by phone or email (above) for return shipping address.
4. Refund:
   • Once we receive the returned item, we refund the full product price (minus any shipping if applicable)
   • The refund will be issued to the original method of payment used during the purchase.
   • Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.
5. Damaged or Defective Products:
   • If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or provide a refund, depending on your preference.

If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction.